Shipping Price:
- The withdrawal fee is listed on the SD Depository Contract. Customers will also be charged fees for shipping, handling, and insurance. These fees will be quoted to the client and charged to the client’s card at the time of withdrawal.
- If FedEx Expedited service is selected for a shipment being delivered to a PO Box address, then the shipment will be shipped with USPS Priority service.
- During normal market conditions our shipping queue is 1-3 business days after the withdrawal is initiated.
- With FedEx Expedited shipping, packages are typically delivered within 2 business days (Mon – Fri) after leaving our warehouse. Delivery times to zip codes in Alaska and Hawaii may differ.
- SD Depository reserves the right to combine any shipments shipping to the same address.
- SD Depository will consider hold requests on a case-by-case basis. Hold requests may be subject to storage fees.
Shipping Insurance
All shipments are shipped fully insured via USPS, UPS, and FedEx at the discretion of SD Depository unless otherwise stated on the website. If anything should happen to your metals during shipping, our insurance will cover the package (see below for restrictions which are put in place by our insurer). A signature will be required upon receipt of the package by the consumer at the discretion of SD Depository. You might be permitted to file a claim on our insurance policy provided you directly receive the package from the common carrier. If you have agreed to waive signature requirements with your mail carrier, our insurance will not cover your package. If you have any individual besides the addressee signing for your packages including but not limited to property managers, employees, neighbors, etc., or if you have us ship to a UPS Mail Store, FedEx Store, or other mailbox and/or locker location, our insurance will not cover your package.
If your package is lost or damaged, it will be the responsibility of SD Depository to file a claim with our insurance company. Once the claim is filed, you agree to fully cooperate with any requirement which may be required as part of the investigation. Any disputes regarding damaged, missing items, or non-delivery must be reported to SD Depository within 3 business days of delivery date. Failure to fully cooperate will jeopardize the ability for us to replace or refund your lost or damaged package. Upon claim approval, we will replace or refund your metals at our sole discretion.
Shipping Metals to SD Depository
There is a $199 order minimum to store metals at SD Depository. An SD Depository contract must be signed before metals can be stored at SD Depository.
International Shipping
SD Depository does ship internationally. This shipping price will be quoted to the customer as usual. This price will be based on products shipped as well as the location we are shipping to. Please note that some products are not applicable for International Shipping.
If you are unavailable to accept delivery of the package or you refuse delivery of the package, you will be responsible for any return shipping charges, duties and taxes. SD Depository will not reship your metals until we are paid in full for any return shipping charges, duties, and taxes. SD Depository will not re-ship your metals until we have received the original package back from customs. Furthermore, the customer will be responsible for a reshipment fee, which will include an additional $75 re-processing fee. There are no exceptions to this policy.
To learn more about our international shipping policy and to see which countries we ship to, please click here: International Shipping.
Additional Shipping Information
Shipping to Post Office (PO) Boxes: Any shipment greater than $10,000 in value going to a PO Box will NOT be insured. Also, insurance on metals going to a PO Box only last until the shipment is received and signed for by USPS.
If your metals are shipped and is returned to SD Depository by carrier for an undeliverable reason code, or if you request a delayed shipment date, the metals will continue to incur storage fees for the time they are still stored at the depository
Any shipment that needs to be re-shipped by SD Depository for an error which was not the fault of SD Depository will incur a minimum re-shipment fee of $30.
If you have any further questions about the SD Depository Shipping Procedures, don’t hesitate to Contact Us!
How do I track my shipment?
After your metals have been shipped, you will receive a confirmation email notifying you of the shipment. When the metals ship, you should receive an email with a tracking number. You are able to insert this tracking number into USPS.com, UPS.com, or FedEx.com to view the status of your shipment and also have an estimated delivery date.